FAQs

Products

What is the difference between album and photobook?

Album is a deluxe edition of photobook. We craft your albums with the finest materials and use the layflat processing to form the perfect bind. Classic Album will be in a gorgeous box, while a box for Linen Album is optional.

Is your product environmentally friendly?

We always try to do the best for the environment. We use acid-free and FSC certified paper for our products, which means our production process guarantee environmental and social responsibility.

Is your product easy to fade after years?

We are obsessed with crafting a high quality book for our customer, which is made to be long-lasting. There is a coating which helps protect each page of your book, so it becomes waterproof, mold-resistant and durable.

Typesetting and Order

How do I typeset my album/photobook?

A tutorial video is in preparation.

Do you offer any help on typesetting my album/photobook?

We understand that you might not have time to design your books, that’s why our typesetting service “Design for Me” is in preparation. Please stay tuned with us.

How many photos can be placed in each album/photobook?

It depends on the number of pages of your books and your design. You can either place 1 photo across a two pages or place numerous photos on one page. However, we do recommend to have 2-4 photos on one page.

When will my order be shipped?

For Photo Albums, it takes 10 business days*. For other products, it takes 8 business days*. *Business day refers to Monday to Friday, excluding Hong Kong public holiday

How do I redeem my giftcard?

You do not need to redeem the purchased giftcard. Value is automatically added to your account balance once you purchase it.

How do I redeem my promotional code?

Please use the promotional code before expiry date. You can redeem the promotional code when you make a purchase. It is recommended to typeset your product as soon as possible, so you can make the purchase before the promotional code is expired.

Shipping & Delivery

How much is the shipping fee?

Hong Kong Area Non-Hong Kong Area
In-store pick up Free of charge /
Shipping & Delivery Cash on delivery USD $28.00 / USD $18.00

How long does the delivery take?

For delivery to Hong Kong area, it takes 1-3 business days.
For delivery to non-Hong Kong area, it takes 2-5 business days.

*Business day refers to Monday to Friday, excluding Hong Kong public holiday

Satisfaction Guarantee

Can I get a remake of my purchase or get a refund if I’m not satisfied with the quality?

At Evoke, we always try our best to send our customers the products with the best quality.

If you are not satisfied with the purchase due to Evoke’s mistakes, such as flaws in our craftsmanship or damages during transit, we will remake the products as soon as possible.

If you are not satisfied with the purchase due to your own errors, such as spelling mistakes or using images below recommended resolution, we are willing to replace the products at 65% of original retail price.

If the above situations happen, please contact us within 14 days upon receiving your products, and briefly explain the problems with photos of the flawed products. We will handle your cases as soon as possible.

Please also note that color tuning is not included in our service. We only print your products according to the uploaded file.

Unfortunately, we do not accept refunds.

Exquisite & Handcrafted

Satisfaction Guarantee

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